Last updated: 26 August 2026
1. Identification
This online store is operated by Adrian Jimenez Gracia (Tax ID 49597840L), registered at Calle Costa Cálida, 22, Spain. By placing an order you accept these conditions, which are governed by Spanish and European consumer law.
2. Products and prices
All prices are shown in euros (€) with VAT included, unless stated otherwise. Shipping costs are calculated and shown before you confirm payment. We strive to make photos and descriptions accurate; small variations in colour or packaging compared to the images may occur depending on the manufacturer's batch.
3. Purchase and payment process
The order is confirmed when payment is completed using the methods available at checkout (card, and any others indicated at the time). You will receive a confirmation email with the summary. Payment is processed through secure gateways; Bellora does not store your card details.
4. Shipping
We work with international suppliers and warehouses. Detailed times and costs are in our Shipping Policy. If a product is unavailable after your purchase, we'll let you know and you can choose to wait, exchange it or receive a full refund.
5. Right of withdrawal and returns
As a consumer in the EU, you have 14 calendar days from receipt to withdraw from your purchase without justification. Full details are in the Returns Policy. For hygiene reasons, opened cosmetics (serums) or ones with a broken seal cannot be returned, except if defective.
6. Warranty
All products carry the 3-year legal warranty of conformity provided for under Spanish law (for products purchased from 2022). If an item arrives damaged or stops working under normal use, write to us and we'll resolve it with a replacement or refund.
7. Bellora Club
The loyalty programme conditions are described on the Bellora Club page. The programme may be modified with reasonable advance notice; points already earned will be honoured.
8. Responsible use of products
Our devices and cosmetics are personal care and aesthetic wellbeing products. They are not medical devices and do not replace medical diagnosis or treatment. Always read the instructions and, in case of pregnancy, skin conditions, electrical implants or other health concerns, consult a health professional before using them.
9. Complaints and applicable law
For any complaint, write to us first at bellorashop@gmail.com — we reply within a maximum of 48 business hours. You may also use the European online dispute resolution platform (ODR). These conditions are governed by Spanish law.